TERMS AND CONDITIONS OF USAGE

The Website/app may update/amend/modify these Terms of Usage from time to time. The User is responsible to check and go through the Terms of Usage periodically to remain in compliance with these terms before you access the website/app or avail services made available on the website /app of VASTUSAROVAR. This is a standard Modification Clause , which places the "duty of care" on you, the user, to stay updated. By continuing to use the platform after an update, you are legally deemed to have accepted the new terms, even if you haven't read them.

By accessing or using the Website/App and its services, the User expressly, voluntarily, and knowingly provides consent to avail Vastu-related consultations, reports, recommendations, and guidance offered through the Platform.

The User acknowledges and agrees that:

• 1 All Vastu consultations, remedies, suggestions, and reports are based on traditional, experiential, and interpretative practices, and do not constitute scientific, medical, legal, or financial advice;

• 2 The User is solely responsible for any decisions taken based on such consultations or recommendations;

• 3 The Platform does not guarantee any specific outcomes, results, or changes in personal, professional, financial, or physical circumstances;

• 4 The User has provided all relevant and accurate information required for the purpose of consultation and understands that incomplete or incorrect information may affect the quality of guidance provided;

• 5 The User voluntarily agrees to receive services from Service Providers associated with the Platform and consents to communication via chat, call, email, or other digital means as required for service delivery;

• 6 The User may withdraw consent at any time by discontinuing use of the Platform, subject to applicable Terms and Policies.

For a better experience, while using our Service, I may require you to provide us with certain personally identifiable information, including but not limited to Observe your actions, type View Text Changed, Retrieve window content. The information that I request will be retained on your device and is not collected by me in any way. The app does use third party services that may collect information used to identify you.

By proceeding with registration, payment, or use of services, the User confirms that such consent is freely given without coercion or undue influence.

VASTU is a traditional Indian system of architecture and design that focuses on creating living and working spaces in harmony with natural forces. The word “Vastu” means dwelling or house, and “Shastra” means science or knowledge.

Vastu is based on the belief that the way a building is designed and arranged can influence the energy, comfort, and well-being of the people living or working inside it. It combines elements of direction, space, and natural forces to guide construction and interior layout.

• 1 Directions matter : Different directions (north, south, east, west) are believed to be associated with different energies.

• 2 Five elements (Pancha Mahabhutas) : Earth, water, fire, air, and space are considered important in balancing a space.

• 3 Room placement : Certain functions are traditionally assigned to specific areas (for example, kitchens often linked with the fire element).

• 4 Flow of energy : Emphasis is placed on allowing light, air, and movement to flow smoothly.

• 1 Home layout and construction

• 2 Interior arrangement (furniture placement, doors, windows)

• 3 Offices ,shops ,commercial buildings, godown ,or any other type of commercial

• 4 Sometimes urban planning and temples

Vastu Shastra is considered a traditional and cultural practice , not a scientific discipline. Its effectiveness is based on belief systems and interpretation rather than scientific proof.

If you want, I can also explain:

1basic Vastu rules for homes,office ,shop , commercial or any other area Vastu for bedroom, kitchen, or entrance or common myths vs facts about Vastu

Vastusarovar is the Definition of Services , which establishes exactly what the platform does and how it delivers its content. It categorizes everything into two buckets: Free Services and Paid Services . By defining "Content" broadly (including phone, video, and email), the company ensures that these Terms of Use apply to every interaction you have with a consultant, not just the articles you read on the site. You should be aware that there are certain things that VASTUSAROVAR will not take

responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but that VASTUSAROVAR cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app Along the same lines, that VASTUSAROVAR cannot always take responsibility for the way you use the app i.e. You need to make

Sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, that VASTUSAROVAR cannot accept responsibility With respect to that VASTUSAROVAR responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you that VASTUSAROVAR accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app. At some point, we may wish to update the app. The app is currently available on Android – the requirements for system(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app.VASTUSAROVAR does not promise that it will always update the app so that it is relevant to you and/or works with the Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses

granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

The Website/app is an internet-based portal having its existence on World Wide Web(WWW), Application and other electronic medium and provides a platform for obtaining Vastu content, reports, data, telephone, video and email consultations (hereinafter referred as “Content”). The Content offered through the Website/App consists either “Free Services”,“Paid Services” or a combination of the two (Collectively referred as “Services”). Free Services are easily accessible without becoming a member however for accessing the personalised Vastu services and/or receive additional Content and get access to Paid Services. You are required to register as a member on the portal. By registering for Paid Services, a Member agrees to:

1. To provide current, complete, and accurate information about himself as prompted to do so by the Website/App

1. To maintain and update the above information as required and submitted by you with the view to maintain the accuracy of the information being current and complete.

This section defines the legal capacity required to use the platform. Under the Indian Contract Act, 1872 , a contract with a minor is generally void, so this clause is crucial for the company to protect itself from liability.

Age Requirement: You must be at least 18 years old to create an account or use the services yourself.

Liability Shift: The platform explicitly states it is not responsible if a minor misuses the site. This puts the burden of supervision on parents or guardians.

Minor-Related Queries: While minors cannot use the app, adults are permitted to consult experts regarding minors (e.g., asking about a child’s room Vastu , provided they follow the platform's specific rules

Firstly according to the website /application to defines Registration Data and sets the expectation for User Accuracy . By agreeing to this, you are legally promising that the details you provide (like name, birth date, or contact info) are truthful and kept up to date. For the User to avail the services, the User will be directed to Register as a Member on the Website/App whereby You (User) agree to provide update, current and accurate information while filling up the sign-in form. All information that you fill and provide to the Website/App and all updates thereto are referred to in these Terms of Usage as “Registration Data“.

The Account Creation process and the rules for Identity Integrity . It moves beyond just "accurate info" to specifically outline how you log in and the consequences of "identity squatting."

Login Methods: You can use your Phone Number (OTP) or third-party logins like Facebook or Gmail . This links your platform identity to your existing digital footprints.

The "No Sharing" Rule: You are expressly prohibited from using someone else's account. This is likely to prevent people from sharing paid credits or consultations.

The "Termination" Power: The company gives itself the "right to suspend or terminate " your access if they even suspect your info is untrue or outdated. This is a broad power that doesn't usually require prior notice.

Since this platform uses OTP (One Time Password) via phone numbers, they are essentially using your SIM card as your primary identity verification. If you lose access to that number, you might lose access to your account and any Paid Services linked to it.

The right to use this Website/App is personal to the User and is not transferable to any other person or entity. The User would be responsible for protecting the confidentiality of User’s passwords and other information required for the purposes of registration. The User would be fully responsible for all the activities that occur under the User’s account with the Website/App. The Website/App cannot and will not be liable for any loss or damage arising from the User’s failure to maintain secrecy and confidentiality. The User shall notify the Website/App immediately if they become aware of any unauthorized use of their Account(s) or breach of any security. The User must log out from its account at the end of the session.

Third-Party Liability Disclaimer . It establishes a clear boundary between services provided directly by VASTUSAROVAR and those provided by outside partners (like external consultants or software tools).

Identification: The platform is obligated to tell you if a service is "Third Party." Look for labels like "Powered by," "External Partner," or "Marketplace Consultant."

Privacy Gap: Once your information (Vastu layout) is sent to a third party, VASTUSAROVAR stops "monitoring" it. They are essentially saying they cannot guarantee how that outside company handles your data.

No Oversight: If a third-party consultant gives poor advice or mishandles your info, this clause makes it harder to hold VASTUSAROVAR legally responsible for that specific interaction.

This is a Financial Risk Acknowledgment and Liability Waiver . By agreeing to this, you are formally accepting that the internet is inherently insecure and that the platform is not an "insurer" against cybercrime.

Assumption of Risk: You are "confirming" that you know your debit/credit card and personal data could be hacked or stolen. Legally, this makes it much harder for you to sue the company if a data breach occurs, as they can argue you were fully aware of the danger.

Waiver of Liability: The clause explicity states that neither vastusarovar nor their payment gateway can be held responsible for fraud or theft. They are positioning themselves as mere conduits who have "no control" over sophisticated hackers.

Personal Data Scope: It isn't just about money; "personal data" includes your details, address, and consultation history, which are also covered under this risk acknowledgment.

1. Use UPI or Wallets: Whenever possible, use UPI or digital wallets. These methods don't require you to share your actual card number or CVV with the platform's database.

1. Avoid Saving Cards: If you must use a card, try not to click "Save Card for Future Use." This ensures that even if their database is compromised, your financial details aren't sitting there.

1. Monitor Statements: Since you've accepted this risk, the burden is on you to check your bank statements regularly for any unauthorized charges linked to your usage.

The Ineligibility Criteria for users. It essentially lists the reasons the platform can legally refuse to serve you or shut down your account immediately.

Geographic Restrictions: If you live in a place where online consulting is illegal (some countries or specific regions have strict anti-superstition or gambling laws that these might fall under), you are prohibited from using the app.

Trade Sanctions: If your country is under a trade embargo or treaty that prevents business with India, the platform must block you to comply with international law.

Religious Restrictions: This is a unique clause. It suggests that if your religious practices forbid the use of these specific spiritual sciences (like Vastu ) platform reserves the right to deny service. This is likely a "sensitivity" clause to avoid legal or social friction.

The "One Account" Rule: This is the most common reason for account bans. You are strictly forbidden from having multiple accounts . People often do this to "game" the system for free trial minutes or referral bonuses. If they catch you using different phone numbers for the same person, they will likely block all of them.

This website /app is providing certain service which is available Call with Service Provider" feature and includes a crucial DND (Do Not Disturb) Waiver . By using this feature, you are essentially giving the platform a "legal pass" to bypass your privacy settings.

• Telecommunication Medium: Consultations are handled via direct phone calls between you and the Vastu listed on the platform.

• The DND Waiver: Even if your phone number is registered with the National Customer Preference Register (NCPR) or a DND service , you are giving "unconditional consent" for the platform to call you.

• Regulatory Compliance: Under TRAI (Telecom Regulatory Authority of India) guidelines, businesses are normally penalized for calling DND numbers. However, because you are "expressly consenting" here, they can legally contact you for service-related calls without it being flagged as spam.

• Service Delivery: This ensures that when you request a "Call Now" or "Schedule a Call" service, the platform’s automated system or the consultant can actually reach you.

• Privacy Implications: Be aware that once you agree to this, you cannot complain to your telecom operator about "unsolicited calls" from this platform, as this clause acts as your written permission.

Vastusarovar offers the eligibility criteria for their introductory offer. It is designed to prevent "offer gaming" where users try to get multiple free sessions by creating new accounts.

To get this free 1 to 5-minute session, you must meet two specific technical requirements simultaneously:

1. Mobile Number: The SIM card/number must be brand new to their database.

1. Device ID: The actual physical smartphone (linked to its unique IMEI or hardware ID) must have never had the VASTUSAROVAR app installed or registered before.

Vastuarovar Legal Relationship between the platform, the experts, and you. It is a classic "Intermediary Disclaimer" commonly used by marketplace apps to limit their liability.

• independent Contractors, Not Employees: The Vastu experts and priests are not employees of VASTUSAROVAR. They are independent professionals working in their "personal capacity."

• The "Marketplace" Model: The platform defines itself as a "facilitator" (like an Uber for spiritual services). Its only job is to connect you; it doesn't "own" the advice given.

• No Responsibility for Outcomes: Whether it’s a Vastu tip, prediction, or a physical ritual like a use of vastu remedies , the company explicitly disclaims any responsibility for the quality or result.

Each Service Provider is solely responsible for the accuracy, reliability, and appropriateness of their predictions and advice. VASTUSAROVAR does not warrant or guarantee the effectiveness, accuracy, or impact of the advice or remedies provided by any Service Provider, nor does VASTUSAROVAR control, endorse, or influence the professional judgments made by Service Providers. It serves as a legal "hands-off" notice, confirming that while the platform hosts the experts, it does not stand behind the truth or success of what they say.

1.The "No-Guarantee" Policy: Whether it is a Vastu remedy (like placing a mirror), the platform explicitly warns that it does not guarantee the effectiveness or impact of that advice.

• 2.Expert Independence: The platform claims it does not influence or endorse the experts. This means if two different consultants give you opposite advice, the platform isn't responsible for the contradiction.

VASTUSAROVAR disclaims any liability arising from the interactions between the Service Provider and the user. Users engage with Service Providers at their own discretion, and any consequences, decisions, or actions taken based on vastu advice are the sole responsibility of the user and the Service Provider. It essentially says that if you choose to act on the advice you receive, you are doing so at your own risk. the "At Your Own Risk" Rule: Since you are using the service at your "own discretion," the platform is not responsible for any life choices you make based on a consultation. No Legal Recourse against the App: If a Vastu consultant suggests a major renovation or a financial decision, and that decision leads to a loss or a negative outcome, you cannot sue VASTUSAROVAR for those damages. Sole Responsibility: The legal "weight" of the interaction stays entirely between you and the expert you spoke with.

By using VASTUSAROVAR’s platform, users acknowledge and agree that Service Providers are fully responsible for their services, and any legal claims or disputes related to the services provided by an Service Provider shall be directed solely against the Service Provider in question, not VASTUSAROVAR.

The company reserves the right to remove Service Providers from the platform based on violations of community standards but does not otherwise control their advice or actions.

• The Website/App and any individual Website/App which may be available through external hyperlinks with the Website/App are private property.

• All interaction on this Website/App inclusive of the guidance and advice received directly from the Licensed Provider must comply with these Terms of Usage.

• The User shall not post or transmit through this Website/App any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law.

• The Website/App shall have a right to suspend or terminate access by such User or terminate the User’s registration and such User shall not gain access to the Website/App

• The Website/App reserves the right to terminate the access or to change or discontinue any aspect or feature of Website/App including, but not limited to, content, graphics, deals, offers, settings, etc.

• Any information other the guidance and advice, received directly from the Third-Party Service Provider, the educational, graphics, research sources and other incidental information on the Site, the content, should not be considered as medical advice

• The Website/App does not take guarantee of any untoward incident that may happen with the User after seeking the Service. The Website or the Service Provider providing the advice is not liable and does not guarantee any results as expected by the User and accessing the Website/App in such scenario is purely risk of the User.

• Vastu consultations provided via at VASTUSAROVAR are intended solely for personal insight and reflection and do not constitute the professional medical, legal, or financial advice. Users should seek professional services in these areas, and VASTUSAROVAR bears no responsibility for any decisions made based on vastu advice.

• The Service Provider is solely responsible for making their predictions and advice. VASTUSAROVAR does not claim any ownership, control or responsibility for the behaviour, advice of the Service Providers with the user.

• By using the Site, Application or Services, User hereby agrees that any legal remedy or liability that you seek to obtain for actions or

omissions of other Members inclusive of the service provider registered with the Website/App or other third parties linked with the Website/App, shall be limited to claim against such particular party who may have caused any harm. You agree not to attempt to impose liability on or seek any legal remedy from the Website/App with respect to such actions or omissions.

This is defines the Rules of Conduct and provides a comprehensive Disclaimer of Professional Advice . It essentially protects the platform from legal fallout if a user behaves poorly or takes the spiritual advice too literally.

Behavioral Standards: You are strictly prohibited from being abusive, using "profane" language, or posting anything "obscene" or "defamatory."

The "Kill Switch": If you violate these rules, the platform can instantly terminate your access. Once banned, you are legally barred from trying to re-access the site.

This is a critical section for the company’s legal safety. They explicitly state that Vastu advice is not a substitute for:

Medical Advice: You cannot treat Vastu tips as health solutions.

Legal/Financial Advice: If a consultant suggests a financial move or a legal direction, the platform warns you to consult a licensed professional (like a CA or Lawyer) instead.

Personal Insight Only: The services are meant for "personal insight and reflection" only—meaning they are legally categorized more as entertainment/spirituality than as a professional service.

Untoward Incidents: The platform disclaims liability for any "untoward incident" (accidents, bad luck, or negative events) that happens after you use the service.

Expectation Management: They state clearly that they cannot guarantee results . If you expected a Vastu remedy to fix a specific problem and it didn't, the platform is not liable.

Direct Claims Only: If a specific consultant (Service Provider) causes you harm, your only legal remedy is to sue that individual expert. You expressly agree not to attempt to impose liability on VASTUSAROVAR itself.

This part of the agreement ensures that VASTUSAROVAR acts only as the "landlord" of the digital space. They provide the room, but they aren't responsible for what the people inside the room say to each other, nor are they responsible if you follow a tip that doesn't work out.

The Website/App shall have access to the User’s account and any information created or provided by the User for the purpose of ensuring, maintaining, and improving the quality of services offered, as well as addressing user requirements in an effective manner. By using the Platform, the User hereby grants explicit consent to the Company, its employees, agents, and authorized representatives to access such account and information for the aforesaid purposes.

For the purpose of addressing complaints (if any) and investigating any suspected misuse or abuse, the Website/App reserves the right to review and analyze relevant records on a case-by-case basis. Users are advised to refer to the Privacy Policy for further details regarding the collection, use, and handling of such information.

In order to provide an enhanced user experience, the Platform may require Users to provide certain personally identifiable information. Such information may be stored securely on the User’s device and/or processed in accordance with applicable data protection practices. Additionally, the Platform may utilize third-party services, which may collect information used to identify the User. Users are encouraged to review the respective privacy policies of such third-party service providers for more information.

The User, by accessing or using VASTUSAROVAR, expressly acknowledges, consents to, and authorizes the collection, processing, storage, and use of their personal data in accordance with the terms set forth in the Privacy Policy, and in compliance with the provisions of the Information Technology Act, 2000 and all other applicable data protection and privacy laws in force.

VASTUSAROVAR undertakes to implement and maintain reasonable technical and organizational safeguards to ensure the security and confidentiality of user data. However, VASTUSAROVAR shall not be held liable for any unauthorized access, disclosure, alteration, or destruction of personal data arising due to the User’s negligence, including but not limited to failure to safeguard login credentials or unauthorized sharing of account access.

The User further expressly agrees and affirms that the terms, conditions, and contents of the Privacy Policy are acceptable and binding upon them. Such acceptance shall extend to any modifications, amendments, or updates made to the Privacy Policy from time to time, which shall become effective upon being duly published or displayed on the Website/App, without the requirement of any separate or specific notice to the User.

Advertisement : We does not Collect or Store or Share any kind of advertisement related user device information. This page is used to inform visitors regarding my policies with the collection, use, and disclosure of Personal Information if anyone decided to use my Service.If you choose to use my Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that I collect is used for providing and improving the Service. I will not use or share your information with anyone except as described in this Privacy Policy.The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at This App unless otherwise defined in this Privacy Policy.

The Website/App reserves the absolute and unilateral right, at its sole discretion, to modify, suspend, discontinue, or otherwise alter, in whole or in part, any services availed by the User or the User’s registered account, without prior notice, intimation, or obligation to assign any reason whatsoever for such action.

Any violation, breach, or non-compliance with the terms and conditions set forth in this Terms of Usage shall result in the immediate suspension and/or termination of the User’s registration and access to the Website/App, without prejudice to any other rights or remedies available to the Website/App under applicable law.

Without limiting the generality of the foregoing, the Website/App shall be entitled to forthwith terminate the User’s account and initiate appropriate action, including legal proceedings, in the event that:

1. The Website/App is unable to verify or authenticate the registration data or any other material information furnished by the User; or

1. The User has provided information that is false, inaccurate, incomplete, or misleading in any respect.

The Website/App reserves the right to suspend or terminate the User’s access and registration, without prior notice, in the event it reasonably believes that the User’s actions may expose the Website/Application, its affiliates, service providers, or other Users to any legal liability or risk.

The Website/App shall further be entitled to take appropriate action, including immediate termination of the User’s account, where it forms a reasonable opinion that:

1. The User has furnished false, inaccurate, incomplete, or misleading registration data; or

1. The User’s conduct results in interference with other Users, disruption of the administration or functioning of the services, or constitutes a violation of the Privacy Policy prescribed by the Website/Application.

With respect to any Service Provider associated with the Website/App, the User expressly acknowledges and agrees that:

1. The Website/App shall not be liable for any acts, omissions, errors, or deficiencies on the part of such Service Providers;

1. Any services availed from third-party Service Providers are subject to their respective terms and conditions; and

1. The User shall independently resolve any disputes arising with such Service Providers without holding the Website/Application responsible.

No refund shall be processed for any order of reports once the order has reached the “Processing” stage (i.e., assigned to a Service Provider). The User acknowledges that any order placed hastily or negligently is at their sole risk, and Website/App shall bear no responsibility for refund once processing has commenced.

No refund shall be granted once Vastu services have been processed and delivered. Any request for a refund must be submitted within twenty-four (24) hours from the completion of the service and shall be subject to review by VASTUSAROVAR’s operations team. VASTUSAROVAR reserves the sole and absolute discretion to approve or reject such requests based on the nature of the issue and compliance with these Terms. In the event the User seeks to cancel an order prior to execution, the User must contact customer support within one (1) hour of payment. Any refund in such cases shall be granted solely at the discretion of the Website/App.

No refund shall be provided for any delay or disruption caused by technical issues, including but not limited to system glitches or delays during report generation by the Service Provider. All timelines displayed are indicative and approximate, and reasonable efforts shall be made to adhere o them.

No refund shall be issued where incorrect, incomplete, or inaccurate information has been provided by the User. The User is solely responsible

for verifying all information prior to submission. Requests for correction may be considered only if raised with customer support within one (1) hour of service execution.

No refund shall be processed for products damaged after delivery. The User assumes full responsibility for any damage caused post-delivery. For Cash on Delivery (COD) orders, if a product is returned, the User shall be liable for applicable product costs and shipping, courier, or customs charges.

Refunds on a pro-rata basis may be considered in cases of delay in activation of subscription services. Any damage to products during transit shall be addressed by the Website/App or its logistics partners. Upon successful verification, refunds, if applicable, shall be processed within ten (10) business days.

Product images displayed on the Website/App are for reference purposes only. While reasonable efforts shall be made to deliver products in a condition similar to that displayed, minor variations may occur. No refund shall be granted on such grounds.

No refund shall be issued if the User provides an incorrect contact number for the “Call with Service Provider” feature. The User must ensure availability and network coverage. Any call successfully connected shall be deemed as service rendered, and no refund shall be applicable.

All approved refunds shall be subject to deduction of applicable transaction charges levied by banks or payment gateways, shipping or courier charges, customs duties (if any), and any other costs incurred by the Website/App in processing or delivering the service.

In case of server issues such as slow response, failure, or session timeout, the User is advised to verify whether the bank account has been debited before initiating another transaction:

• If debited, the User must refrain from making a second payment and contact customer support immediately.

• If not debited, the User may proceed with a fresh transaction.

In the event of duplicate payments for the same order, the excess amount shall be refunded in full without deduction, and Website/App shall retain only the amount corresponding to a single valid order.

The Website/App reserves the right to refuse or cancel any order at its sole discretion, including but not limited to cases of service unavailability, pricing errors, or inaccuracies. If payment has already been made for a cancelled order, the amount shall be refunded.

By requesting a refund, the User consents to VASTUSAROVAR’s quality audit team accessing chat transcripts and/or call recordings for the purpose of evaluating the eligibility of the refund request.

Approved refunds may be credited to the User’s VASTUSAROVAR Wallet. The quality audit team may, on a best-effort basis, provide partial or full refunds where service quality standards are not met. The review process may take up to seventy-two (72) hours.

Refunds may be considered only under the following circumstances:

• Network issues resulting in interrupted or poor-quality communication (e.g., weak signal, background noise, inaudible audio);

• Consultant’s inability to communicate fluently in the stated language;

• Excessive delay in consultant response;

• Irrelevant or inappropriate responses provided by the consultant.

No refund shall be granted on the grounds of perceived lack of accuracy of any consultation. VASTUSAROVAR does not guarantee the factual accuracy or outcomes of consultations and shall not be held liable in this regard.

The User (including both Service Providers and Member Customers) agrees to comply with the Privacy Policy, Terms and Conditions, and all other policies prescribed by Website/App from time to time. The User represents and warrants that they are an individual acting in a personal capacity and not a corporation or other legal entity. The right to use the Website/Application and its services is strictly personal, non-transferable, and non-exclusive.

While accessing or using Website/App, including engaging in any form of communication or interaction on the platform (including forums, listings, or services), the User shall not:

Post, publish, or transmit any content that is false, misleading, defamatory, abusive, threatening, harmful, harassing, obscene, vulgar, or otherwise objectionable; invades another’s privacy; promotes hatred, racism, or discrimination based on religion, caste, race, gender, or any protected characteristic; or infringes upon any intellectual property or proprietary rights. The User shall not engage in any conduct that violates applicable laws or may give rise to civil or criminal liability.

Upload, post, or otherwise make available any content that the User does not have a lawful right to share under any applicable law or contractual or fiduciary relationship.

Upload, post, or distribute any material that infringes upon patents, trademarks, copyrights, trade secrets, or other proprietary rights of any third party. Limited excerpts of copyrighted material may be shared strictly in compliance with applicable fair use principles.

• Collect or harvest personal data, including email addresses or contact details of other Users, for purposes of advertising, solicitation, or spam. The User shall not send unsolicited communications, including junk mail, spam, chain letters, or promotional material.

• Upload or distribute files containing viruses, malware, corrupted files, or any software designed to disrupt, damage, or limit the functionality of the Website/Application or any other system.

Engage in any activity that disrupts or interferes with the proper functioning, security, or accessibility of the Website/App or its services.

Attempt to gain unauthorized access to any part of the Website/App , its systems, networks, or services by hacking, password mining, or any other unlawful means.

Violate any applicable laws or regulations in force within or outside India. The services are intended for personal use only, unless expressly permitted otherwise.

Resell, commercially exploit, or use any part of the services for commercial purposes without prior written consent from the Website/App .

Breach any provision of these Terms of Use or any additional terms incorporated herein by reference.

Reverse engineer, copy, modify, distribute, reproduce, publish, license, create derivative works from, transfer, or sell any content, information, or software obtained from the Website/Application without authorization.

By registering on the Website/App, the User further agrees that:

1. The User consents to receive communications from the Website/App via email, SMS, or other electronic means, including messaging platforms such as WhatsApp Business, regarding account activity and services.

1. The User shall not transmit any unlawful, abusive, defamatory, obscene, or otherwise objectionable material through the platform.

1. The User shall not transmit any content that encourages unlawful conduct or could result in civil or criminal liability.

1. The User shall not interfere with other Users’ use or enjoyment of the platform.

1. The User is obligated to report any misuse, abuse, or violation of these Terms to customer support promptly. Upon receiving such complaints, the Website/App reserves the right to investigate and take appropriate action, including termination of membership without refund.

1. The User shall provide only genuine and accurate feedback regarding Service Providers. Submission of false, misleading, or malicious reviews or complaints may result in suspension or termination of the User’s account without refund.

1. The Website/App maintains a strict non-discrimination policy . Any discriminatory behavior based on race, religion, caste, gender, sexual orientation, disability, or any other legally protected characteristic shall not be tolerated.

1. The User shall treat all Service Providers with respect, courtesy, and professionalism at all times.

1. The Website/App reserves the right to suspend or terminate access and/or initiate legal proceedings against any User engaging in abusive, harassing, unlawful, or inappropriate conduct.

1. In the event of misconduct by a Service Provider, the User must report the incident to support@VASTUSAROVAR.com within forty-eight (48) hours. The Website/Application shall take reasonable steps to address such complaints in accordance with its policies.

The Website/App shall make reasonable efforts to address and resolve violations of the above obligations. However, where a violation persists or is of a serious nature, Website/App reserves the right to issue warnings, suspend access, or permanently terminate the User’s account.

Repeated violations shall result in a permanent ban from the platform. Any balance remaining in the User’s account at the time of termination may be refunded, subject to applicable deductions, penalties, or charges arising from such violations.

The User shall, as and when required, provide accurate and complete banking and payment information for the purpose of availing services on the Website/App. In this regard, the User agrees to the following obligations:

• The User represents and warrants that all debit/credit card details and banking information provided are true, accurate, complete, and up to date. The User shall not use any debit/credit card or bank account that is not lawfully owned by them or for which they do not have valid authorization from the lawful owner.

• The User may make payments for services through accepted modes, including debit cards, credit cards, or online banking channels, as made available on the Website/App.

By initiating any payment transaction and/or providing payment instructions, the User hereby represents, warrants, and undertakes that:

• The User is fully authorized and legally entitled to use the relevant debit/credit card or bank account for such transactions;

• All payment details furnished by the User are accurate and complete;

• The User shall ensure that sufficient funds, credit limit, or balance is available in the designated account or on the card at the time of initiating the transaction to cover the applicable fees, charges, or bills.

The User acknowledges that any failure in payment due to insufficient funds, incorrect details, or unauthorized use shall be the sole responsibility of the User, and the Website/App shall not be liable for any resulting loss, delay, or denial of services.

The User further agrees that if any provision of these Terms of Usage is held to be invalid, illegal, or unenforceable under applicable law, including but not limited to warranty disclaimers and limitations of liability, such provision shall be deemed modified or replaced by a valid and enforceable provision that most closely reflects the original intent.

All remaining provisions of these Terms of Usage shall continue in full force and effect and remain binding on the User.

The User expressly understands and agrees that, to the maximum extent permitted under applicable law, the Website/App does not provide any warranties in respect of the services rendered by Service Providers. Any Vastu consultation made available through the Website/App is based on the individual knowledge, experience, beliefs, and interpretations of the respective Service Providers and may therefore vary from one Service Provider to another.

The Website/App provided less to a diverse panel of Service Providers who may, from time to time, recommend the use of mantras, yantras, gemstones, or other Vastu remedies. Such recommendations are made in good faith. However, the Website/App, including its affiliates, subsidiaries, directors, officers, employees, agents, partners, and licensors, makes no representations or warranties, whether express or implied, thatthe services will meet the User’s requirements; the services will be uninterrupted, timely, secure, or error-free; the results obtained from the use of the services will be accurate, reliable, or effective; the quality of any products, services, or information obtained through the platform will meet expectations; or any errors or defects in the platform or software will be corrected.

The User is solely responsible for providing complete, accurate, and truthful information, including disclosure of emotional, mental, and physical conditions where relevant, to enable Service Providers to offer informed guidance.

The information and guidance provided through any automated or interactive tools on the Website/App (“System Generated Advice”) are intended solely for general informational purposes and do not constitute professional, medical, legal, financial, or specialized advice.

VASTUSAROVAR makes no representations or warranties regarding the accuracy, completeness, reliability, or applicability of such advice. Users are strongly encouraged to seek independent advice from qualified professionals before making any decisions based on System Generated Advice. Any reliance on such information is strictly at the User’s own risk.

VASTUSAROVAR expressly disclaims any liability arising from actions taken or not taken based on such advice. The Website/App reserves the right to review, modify, or update such content at any time without prior notice.

All services, content, and materials on Website/App are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

No advice or information, whether oral or written, obtained by the User from the Website/App shall create any warranty not expressly stated herein.

To the fullest extent permitted by law, the Website/App shall not be liable for any User-generated content, including claims arising from intellectual property infringement, defamation, privacy violations, or other legal causes. The Website/App further disclaims liability for any misuse, loss, modification, or unavailability of User content.

The Website/App shall not be liable for any loss or damage arising from unauthorized use of the User’s account or account credentials. While reasonable efforts are made to ensure the accuracy of information on the platform, no warranties are provided regarding completeness, reliability, or accuracy.

The Website/App shall not be responsible for any delay, interruption, or inability to use the platform due to maintenance, technical issues, or events beyond its control. I value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and I cannot guarantee its absolute security.

Any material or data downloaded or otherwise obtained through the Website/App is accessed at the User’s sole discretion and risk. The User shall be solely responsible for any damage to systems or loss of data resulting from such downloads.

The Website/App shall not be liable for typographical errors, including invalid coupon codes, or for any inaccuracies or omissions in the information provided.

Service Providers, including advisors and consultants, are independent users of the platform and are not employees, agents, or representatives of the Website/App. While the Website/Application may undertake basic verification of credentials, it does not endorse, guarantee, or assume responsibility for any advice, service, or content provided by such Service Providers.

I may employ third-party companies and individuals due to the following reasons:

1. To facilitate our Service;

1. To provide the Service on our behalf

• 3.To perform Service-related services; or

• 4.To assist us in analyzing how our Service is used.

I want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

No warranties are made regarding the validity, accuracy, legality, quality, or applicability of any advice or services rendered by Service Providers.

The services offered may include, without limitation, Vastu-related content, reports, predictions, live consultations (via call or chat), and email consultations. Fees for consultations may be charged on a per-minute basis.

The Website/App does not guarantee or assume responsibility for the effectiveness, reliability, or real-world impact of any Vastu remedies, consultations, or related products or services.

The Website/App is not a medical, psychological, or emergency support service and does not operate as a suicide prevention helpline. If the User is in distress or contemplating self-harm, they are strongly advised to discontinue use of the services and immediately contact appropriate emergency services or a qualified professional.

To the maximum extent permitted by applicable law, the Website/App, including its affiliates, employees, directors, agents, and payment service providers, shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with:the use or inability to use the services; any inaccuracies, delays, or omissions in information; unauthorized access to or alteration of User data; or suspension or termination of services.

Notwithstanding anything contained herein, the total aggregate liability of VASTUSAROVAR, under any circumstances, shall be limited to the amount actually paid by the User for the relevant service during the term of membership.

VASTUSAROVAR shall not be held liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, governmental actions, war, pandemics, cyber-attacks, or disruptions in telecommunications or internet services.

1. VASTUSAROVAR may assign, approve, or permit Service Providers to use a display name, screen name, pseudonym, or professional name on the Platform (hereinafter referred to as the “Display Name”). The Display Name may differ from, and is not required to correspond with, the Service Provider’s legal, registered, or real name. Such Display Name shall serve as the primary identifier visible to Users on the Platform.

1. The Platform verifies Service Providers in accordance with its internal verification, onboarding, and compliance policies, as well as applicable law. The use of Display Names is intended to enhance user experience, ensure privacy, and facilitate professional presentation, and shall not, in itself, be construed as misrepresentation, impersonation, or fraudulent conduct.

1. In the event of any complaint, dispute, or legal issue arising in connection with services provided through the Platform, VASTUSAROVAR may, where required

under applicable law or pursuant to a lawful order or request from a competent authority, cooperate with such authority and provide necessary assistance through its grievance redressal mechanisms. Disclosure of the Service Provider’s real or legal identity, if any, shall be made strictly in accordance with applicable legal requirements.

1. VASTUSAROVAR reserves the sole right, at its discretion, to approve, modify, suspend, or withdraw any Display Name at any time, where necessary to ensure compliance with applicable laws, regulatory requirements, or internal policies.

1. Except to the extent required under applicable law, VASTUSAROVAR shall not be liable for any misunderstanding, confusion, or misidentification arising solely from the difference between a Service Provider’s Display Name and their legal or registered name.

The User shall indemnify, defend, and hold harmless the Website/App, along with its parent company, subsidiaries, affiliates, officers, directors, employees, consultants, suppliers, and agents, from and against any and all claims, demands, actions, liabilities, damages, losses, and costs (including reasonable attorneys’ fees and legal expenses) arising out of or in connection with the User’s access to or use of the Services; any breach or violation of these Terms of Service or the Privacy Policy; any misuse or improper use of the Platform or Services; any violation of applicable laws or regulations; or any infringement, misappropriation, or violation of any intellectual property rights or other rights of any third party, including any such infringement committed by any person using the User’s account.

The User further agrees that these Terms of Service shall inure to the benefit of, and be binding upon, the successors, assigns, and licensees of the Website/Application.

The User acknowledges and agrees that all content made available on the Website/App, including but not limited to text, software, music, audio, photographs, videos, graphics, advertisements, and other materials (collectively, the “Content”), whether contained in sponsored advertisements, distributed via email, or otherwise

provided through the Platform by the Website/Application, its suppliers, or advertisers, is protected under applicable intellectual property laws, including copyright, trademark, service mark, patent, and other proprietary rights.

The User shall not copy, reproduce, modify, distribute, publish, transmit, display, perform, create derivative works from, or otherwise exploit any Content, in whole or in part, unless expressly authorized in writing by the Website/Application, its licensors, suppliers, or advertisers, as applicable.

The User further acknowledges that certain images, text, designs, and other materials displayed on the Platform may be sourced from publicly available online platforms, including search engines and image repositories. While reasonable efforts are made to ensure appropriate usage, VASTUSAROVAR. and VASTUSAROVAR Online shall not be held liable for any inadvertent infringement of third-party intellectual property rights in such materials. Any such content, if identified as infringing, shall be removed upon valid notice.

Unauthorized commercial use, reproduction, or exploitation of the Website/App intellectual property, branding, or content is strictly prohibited.

VASTUSAROVAR reserves the right, at its sole discretion, to modify, remove, or utilize user-generated content for purposes including but not limited to legal compliance, service enhancement, quality control, analytics, or marketing and promotional activities, without prior notice to the User, subject to applicable law.

Except as otherwise provided in these Terms of Service, all notices to a party shall be in writing and shall be delivered either by email or postal mail (“snail mail”).

A notice shall be deemed validly given: 24 hours after transmission by email; or 3 days after dispatch via postal mail,in each case addressed:to the Member, at the address provided in the Registration Data; and to the Website/Application, at: support@VASTUSAROVAR.com

1. Restricted Content – Child Safety and Protection

These Services do not address anyone under the age of 18. I do not knowingly collect personally identifiable information from children under 18. In the case I discover that a child under 18 has provided me with personal information, I immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact me so that I will be able to do necessary actions.

All violations must be reported immediately to support@VASTUSAROVAR.com .

To maintain a safe and respectful environment, the Platform prohibits the upload or distribution of content including, but not limited to:

Sexual content, pornography, explicit acts, or solicitation of sexual services; Profanity, obscenity, or sexually explicit material; Content promoting violence, threats, or hate against protected groups; Content glorifying terrorism or extremist organizations.

VASTUSAROVAR reserves the right to remove content and/or terminate accounts found in violation of these standards and to initiate legal action where necessary.

The Platform strictly prohibits any content or services involving sexual exploitation, including pornography, sexually explicit services, or any content intended for sexual gratification.

Prohibited content includes, without limitation:

• Nudity or sexually suggestive depictions in inappropriate contexts;

• Explicit sexual acts, animations, or illustrations;

• Content depicting sexual fetishes, illegal sexual themes, or exploitative material;

• Content involving non-consensual sexual imagery, including deepfake-based content;

• Content promoting escort services, compensated dating, or “sugar dating”;

• Content degrading or objectifying individuals;

• Hidden camera or voyeuristic content.

Any violation shall result in immediate account termination without refund.

The Platform prohibits content that promotes violence, discrimination, or hatred against individuals or groups based on protected characteristics, including race, religion, caste, gender, sexual orientation, nationality, disability, age, or other protected attributes.

Prohibited conduct includes:

• Dehumanizing or discriminatory statements against protected groups;

• Hate speech, slurs, or stereotypes;

• Incitement of hatred or violence;

• Promotion of hate symbols or extremist ideology.

The Platform does not permit content depicting or promoting gratuitous violence, self-harm, suicide, eating disorders, or dangerous acts.

This includes:

• Graphic violence or threats;

• Content promoting self-injury or suicide;

• Dangerous challenges or harmful behaviour likely to result in injury or death.

The Platform strictly prohibits any content supporting terrorism, extremist organizations, or violent movements.

This includes content thatPromotes or glorifies terrorist acts; Supports recruitment or coordination of terrorist activityEndorses violence against civilians.

The Platform prohibits exploitation of sensitive events, including natural disasters, public emergencies, conflicts, or deaths.

Prohibited conduct includes:Mocking or trivializing tragic events; Denying welldocumented historical tragedies; Profiting from sensitive events without justification.

The Platform prohibits harassment, bullying, threats, or extortion.

This includes:Humiliation or public shaming; Targeted harassment of victims or families; Blackmail or extortion attempts.

The Platform does not permit content facilitating the sale or promotion ofFirearms, explosives, or weapons; Instructions for weapon manufacture or modification; Illegal drugs, psychotropic substances, or controlled substances under applicable law; Alcohol, tobacco, vaping products, or narcotics where restricted.

The Platform strictly prohibits engagement in or promotion of black magic, witchcraft, voodoo, tantrism, or similar practices.

Any User found engaging in such activities may have their account terminated immediately.

Reports must be submitted to support@VASTUSAROVAR.com .

These Terms apply to all Users of VASTUSAROVAR The Platform may contain links to third-party websites. VASTUSAROVAR has no control over and assumes no responsibility for third-party content, policies, or practices.

The Platform shall not be liable for any errors, omissions, defamation, false statements, or unlawful content originating from third parties or Users.

Users acknowledge that third-party content reflects only the views of the respective authors and is not endorsed by VASTUSAROVAR.

The Platform does not guarantee that services will be error-free, uninterrupted, or free from viruses or defects.VASTUSAROVAR reserves the right to modify, suspend, or discontinue any part of the services at any time without notice.The Platform shall not be liable for any modification, suspension, or discontinuation of services.

All disputes arising out of or in connection with these Terms shall be resolved by arbitration under the Arbitration and Conciliation Act, 1996, seated in New Delhi, India.he arbitration shall be conducted by a sole arbitrator appointed mutually, in the English language, and the award shall be final and binding.Courts shall have exclusive jurisdiction for interim relief and enforcement.

The Platform operates a digital wallet known as the “VASTUSAROVAR Wallet” , which stores Service Credits used solely for availing services on the Platform.Service Credits are not legal tender, not bank deposits, and do not hold monetary value. They are non-transferable, non-redeemable, and cannot be withdrawn as cash.The Wallet includes: Real Service Credits (purchased via payment methods), and Virtual Service Credits (promotional or bonus credits).All credits are subject to expiry, usage rules, and conditions set out herein.

(Your existing detailed wallet policy remains applicable, including validity, expiry, utilisation order, refunds, and account closure rules.)

Key principles includeVirtual Credits generally expire within 14 days unless stated otherwise; Real Credits have a validity period (typically up to 1 year); Credits are consumed proportionately unless otherwise specified; Expired credits are non-

refundable and non-reinstatable; Wallet misuse may result in reversal or cancellation of credits. Ss.

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by me. Therefore, I strongly advise you to review the Privacy Policy of these websites. I have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

I want to inform you that whenever you use my Service, in a case of an error in the app I collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing my Service, the time and date of your use of the Service, and other statistics

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their

services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

I may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. I will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.

If you have any questions or suggestions about my Privacy Policy, do not hesitate to contact me at contactVASTUSAROVAR .com.